Dear guests and friends
We are happy to inform you that our hotel is well prepared for the new season with a large head-advantage: the completion of a full operating season 2020, with zero COVID-19 cases. This experience has given us the knowledge and confidence, essential to accomplishing our number one priority. That is the safety and well-being of all our guests, friends, team and family members. To ensure just that, we have taken all necessary measures on maintaining the highest standards of cleanliness and hygiene, operating in accordance with the recommendations by the World Health Organization and the Greek Government guidelines.
So let us update you on some of these measures.
Upon your arrival you -as all guests- have the option of checking-in online, your temperature will be checked, you will collect your key and be shown to your room. Our rooms are thoroughly cleaned and disinfected after every stay. During your stay housekeeping staff enters your room once a week, while you can naturally request any additional services at any time. Loose unnecessary items have been removed from our rooms, as well as common areas.
We pay special attention to our common areas, keeping a schedule of frequent sanitizations, particularly focusing on high-touch areas. Hand alcohol stations are available in all main areas of the hotel. We strictly adhere to physical distancing, limiting the number of seats in our restaurant and pool bars. All tables and chairs are cleaned at a much higher frequency and sanitized after each seating.
Pool and beach beds are also safely distanced, as well as frequently disinfected. The use of beach towels is obligatory.
All our team members use personal protection equipment and have received enhanced COVID-19-related health and safety training, that enables them to successfully manage any case scenarios and ensures their well-being, as well as -of course- that of our guests.
All these aside, the authentic Cretan hospitality will sure be there to welcome you when you decide to visit us! Our goal was, is and always will be to offer you a stress-free holiday experience full of happy moments, that will in turn create life-lasting memories.
We look forward to seeing you soon... just from a safe distance!
Until then stay safe and healthy!
With warm regards
The South Coast Family
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